Privacy Policy
Last updated: July 2026. This policy will be reviewed by legal counsel and updated before formal trading terms are finalized.
1. Who we are
SO–EN JAPAN (“we”) is a Japanese craft curation and wholesale coordination brand based in Tokushima, Japan. Contact: hello@soen-japan.com.
2. Information we collect
When you contact us through our inquiry form or by email, we collect the information you provide — such as your name, company, country, email address, website, and the content of your message.
3. How we use it
We use this information solely to respond to your inquiry, prepare proposals and quotations, coordinate orders, and maintain our business relationship with you. We do not sell personal information, and we do not use it for unrelated marketing without your consent.
4. Sharing
Information may be shared with partner workshops or logistics providers only to the extent necessary to fulfill your inquiry or order, and with service providers that operate this website or our communications.
5. Retention and security
We retain inquiry and transaction records only as long as needed for business and legal purposes, and take reasonable measures to protect them.
6. Your rights
You may request access to, correction of, or deletion of your personal information by contacting hello@soen-japan.com. We will respond in accordance with applicable law, including Japan’s Act on the Protection of Personal Information.
7. Cookies and analytics
This site currently uses no advertising cookies. If analytics tools are introduced, this policy will be updated accordingly.